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Black Friday Cyber Monday (BFCM) 2026 is the Super Bowl of e-commerce. If you're still relying on a simple chatbot to handle your customer rush, you're bringing a knife to a gunfight. The era of the basic chatbot is over. In the high-stakes, high-speed world of BFCM, you need an AI Agent—a digital employee who can actually do things, not just answer questions. This is the difference between a good weekend and a record-breaking one.

The e-commerce landscape is undergoing a seismic shift. For years, merchants have relied on simple chatbots to handle basic customer service queries. But let's be real: those days are over. A new, more powerful technology—Agentic Commerce—is here to replace them.