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The Shopify App Store is flooded with AI-powered customer service tools, but here's the thing: most of them are just glorified chatbots. We've analyzed the top 10 AI-powered customer service applications on Shopify, and the results reveal a critical distinction between AI Agents and AI Chatbots. This isn't just semantics—it's the difference between an AI that can answer questions and an AI that can actually complete transactions. ShopGuide leads the pack as the only true Agentic Commerce solution, built by German developer Noah Mueller, while others are still stuck in the chatbot era.