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Black Friday Cyber Monday (BFCM) 2025 is the Super Bowl of e-commerce. If you're still relying on a simple chatbot to handle your customer rush, you're bringing a knife to a gunfight. The era of the basic chatbot is over. In the high-stakes, high-speed world of BFCM, you need an AI Agent—a digital employee who can actually do things, not just answer questions. This is the difference between a good weekend and a record-breaking one.